conversant
A conversational platform for commerce
Seamless commerce experiences
Engage customers in meaningful, dynamic conversations powered by your product data, tailored to individual preferences, and fully aligned with your brand identity.
Conversational Product Research
Enable conversational product search with in-depth Q&A capabilities, giving customers immediate access to product information, technical specifications, and source documentation, all within a natural conversational flow.
Personalized Engagement
Deliver personalized experiences by integrating customer data like purchase history, preferences, and prior interactions. Optimize product pages and search results in real time based on each customer’s unique profile.
All in Your Voice
Customize every conversation to reflect your brand’s tone and values. Set AI guardrails to ensure consistency across interactions, while allowing for flexibility in handling specific customer needs and scenarios.
With actions that speak louder than words
Go beyond simple interactions. Conversant’s AI agents conduct research, analyze data, and manage complex workflows, delivering powerful outcomes for your customers.
Web Scale Research
Retrieve external data in real-time when internal resources fall short. Conversant’s AI taps into web knowledge, seamlessly integrating it into customer interactions to keep them engaged on your site.
On-Demand Analyses
Offer instant, actionable analyses like product comparisons, compatibility checks, and pricing trade-offs, giving customers detailed insights without requiring outside tools or assistance.
Task Management
Streamline complex workflows such as bill of materials purchases, scheduled buying, and other multi-step transactions, all within a single conversational experience, simplifying customer interactions.
And insights that go deeper than clicks
Unlock valuable insights from deep customer conversations, enabling you to improve engagement, optimize experiences, and build loyalty through real-time, actionable data.
Rich Conversational Insights
Extract deep insights from customer conversations to understand their needs and pain points. Use these insights to refine product offerings, enhance content, and address areas needing improvement.
Connect in Real Time
Engage with customers instantly at any point in their journey. Provide real-time assistance to ensure they always have human support when needed, driving higher loyalty and improved conversions.
Uplevel Continuously
Leverage AI to continuously enhance conversational and product experiences. Refine product detail pages, optimize interactions, and improve engagement based on customer feedback and performance insights.
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